Resources for Individuals
In addition to changes you can make across your whole call center, individuals can also take steps to reduce stress for themselves. This page contains tip sheets that you can make available to employees. Don't forget that you can also use these tips yourself as well.
Taking a 10 Second Break
This tip sheet provides a process for calming down or taking a break even in the middle of a stressful situation. It can be repeated many times a day, as many times as necessary, and will become more effective with practice.
Overcoming Worry
This tip sheet gives suggestions for individuals struggling with frequent worrying. These tips are especially helpful for the kind of worry that tends to loop or repeat or for people who continually “chew over” troubling topics without reaching a resolution.
Improving Sleep
This tip sheet lists ideas for improving sleep. It can help anyone who would like to sleep better, but it is particular aimed at people who may have trouble sleeping or are dealing with chronic insomnia.
Unplugging at Home
This tip sheet suggests ways that telecommunicators can decrease technology-related stress by making their home environments a place to escape the constant pressure of technology.
Avoiding Conflict on the Phone
This tip sheet gives reminders to telecommunicators about how to avoid stressful conflicts with callers even during difficult or emotionally demanding calls.
Taking a 10 Second Break
This tip sheet provides a process for calming down or taking a break even in the middle of a stressful situation. It can be repeated many times a day, as many times as necessary, and will become more effective with practice.
Overcoming Worry
This tip sheet gives suggestions for individuals struggling with frequent worrying. These tips are especially helpful for the kind of worry that tends to loop or repeat or for people who continually “chew over” troubling topics without reaching a resolution.
Improving Sleep
This tip sheet lists ideas for improving sleep. It can help anyone who would like to sleep better, but it is particular aimed at people who may have trouble sleeping or are dealing with chronic insomnia.
Unplugging at Home
This tip sheet suggests ways that telecommunicators can decrease technology-related stress by making their home environments a place to escape the constant pressure of technology.
Avoiding Conflict on the Phone
This tip sheet gives reminders to telecommunicators about how to avoid stressful conflicts with callers even during difficult or emotionally demanding calls.
