What Is Your Stress Level?
When you're in the middle of it, it can be hard to recognize how stressful your workplace actually is. This quiz is designed to provide a rough overall gauge of stress (high, medium, or low) for employees in your call center. It is based on components of stress as reported by telecommunicators and managers and documented in published research studies.
Taking this quiz may help you to identify elements of workplace stress for your employees and figure out how to overcome them. Remember, there are built-in stress factors with the work of a telecommunicator, but choices you make can still affect the stress level within your call center.
Take the Quiz
Answer the questions below and then click “view results” to find out your call center's stress level and get some tips for improving it.
View Results
You work in a high-stress environment, and your employees may be at risk for health problems and burnout. You can help by understanding stress factors and taking steps to support employees and reduce stress.
Factors that reduce workplace stress include:
- A sense of control. You can help by allowing flexibility when possible and encouraging employee involvement in important decisions.
- A supportive, low-conflict working environment. You can help by creating a culture of respect and support, and by refusing to tolerate bullying.
- The belief that management is supportive. You can help by listening and being responsive to telecommunicator concerns.
- A predictable schedule. You can help by avoiding mandatory overtime and giving employees as much discretion as possible over scheduling.
- A sense that work is rewarding and satisfying. You can help by encouraging an atmosphere that makes work a pleasant and healthy place to be.
You work in a moderately stressful environment, and stress may be a serious problem for some individuals or at some times. You can help by understanding stress factors and taking steps to support employees and reduce stress.
Factors that reduce workplace stress include:
- A sense of control. You can help by allowing flexibility when possible and encouraging employee involvement in important decisions.
- A supportive, low-conflict working environment. You can help by creating a culture of respect and support, and by refusing to tolerate bullying.
- The belief that management is supportive. You can help by listening and being responsive to telecommunicator concerns.
- A predictable schedule. You can help by avoiding mandatory overtime and giving employees as much discretion as possible over scheduling.
- A sense that work is rewarding and satisfying. You can help by encouraging an atmosphere that makes work a pleasant and healthy place to be.
You work in a low-stress environment, and workplace stress is likely not a problem for most employees. To maintain this low-stress worksite, it is still important to understand stress factors and take steps to support employees and keep stress low.
Factors that reduce workplace stress include:
- A sense of control. You can help by allowing flexibility when possible and encouraging employee involvement in important decisions.
- A supportive, low-conflict working environment. You can help by creating a culture of respect and support, and by refusing to tolerate bullying.
- The belief that management is supportive. You can help by listening and being responsive to telecommunicator concerns.
- A predictable schedule. You can help by avoiding mandatory overtime and giving employees as much discretion as possible over scheduling.
- A sense that work is rewarding and satisfying. You can help by encouraging an atmosphere that makes work a pleasant and healthy place to be.
