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Navigating This Course

You can navigate through this course in a number of ways.

  1. The Navigation Menu button, located at the top left of the screen, allows one to go directly to specific pages within each section of the course; including the Home page and Final Assessment.
  2. Use the Information button, located at the top right of the screen, to access: Help, Glossary, and other additional resources.

More information on this topic can be found in the Help section.

Learning Objectives

By the end of this training, you should be better able to:

  • Describe common reactions exhibited by the public during public health emergencies and explain how they affect communications
  • Explain fundamental principles of effective risk communication
  • Identify effective communication strategies that can be used during public health emergencies
  • Communicate with the news media more effectively during public health emergencies
  • Work with the community more effectively during periods of heightened emotion
  • Participate in planning processes that can help your organization be better prepared for communicating during an emergency

Target Audience

  • Public information officers and communication specialists
  • Health care professionals
  • Public health professionals
  • Public health students

What Would You Do?

What Would You Do?

The scenarios are based on real-world examples. There are no right or wrong answers. When these appear, read the scenario and answer the question to learn what others have done in a similar situation.

Check Your Understanding

This course contains interactive exercises. Most of the interactive exercises provide feedback about why an answer was correct or incorrect. These exercises are intended to help you remember the concepts; the results are not tracked or viewed by anyone but yourself.

Final Assessment

At the end of the module is a final assessment. You must receive a score of 70 percent or more to pass the course. If you do not pass the course, you may review it and take the final asessment again. Your assessment grade will not be stored. When you receive your grade from the assessment, you will be able to download and print a certificate of completion.

Resources

Additional documents about this course and links to other resources, technical recommendations, content developers, and competencies, are available in the The Information Menu button on the upper right part of the screen. Clicking on this button will take you to those resources at any time.

Glossary

Click, touch, or hover the cursor over terms that have a dotted underline to reveal definitions, tips, and extras. A list of all glossary terms can be found within the Information Menu menu, under Glossary.