Instructions: Select the best messages to include from the list below.
You should include this message. It indicates what you know about the situation.
You should include this message. It indicates what you know about the situation.
You should include this message. It indicates what you know about the situation.
You should include this message. It indicates what you know about the situation.
You should include this message. It indicates what you know about the situation.
You should include this message. It indicates what you know about the situation.
This is not a good message to include because it dismisses the emotion that the public may be feeling, which will detract from your credibility.
This is not a good message to include because it dismisses the emotion that the public may be feeling, which will detract from your credibility.
You should include this message. It acknowledges and legitimizes what people may be feeling.
You should include this message. It acknowledges and legitimizes what people may be feeling.
You should include this message. It acknowledges what you don’t know.
You should include this message. It acknowledges what you don’t know.
Avoid this message as it may interpreted as condescending. True panic is relatively rare.
Avoid this message as it may interpreted as condescending. True panic is relatively rare.
You should include this message. It gives an action step.
You should include this message. It gives an action step.
You should include this message. It makes a commitment to keep the public informed.
You should include this message. It makes a commitment to keep the public informed.