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Hotline

Calls continue to pour into the health department’s phone lines. Prepare to take a turn answering calls by looking at a couple of questions you expect to get from the public.

Key Messages

  • After rigorous testing, there was no evidence of contamination.
  • The water is safe to drink.
Close-up of a phone

Hotline Activity

Instructions: Draft answers you can give using the key messages and then compare your answers to those from a risk communication expert.

It’s good that you’re being cautious about your health in this last stage of your pregnancy. We have rigourously tested the water and found no evidence of contamination. The water is safe to drink.

It’s true that law enforcement is still trying to determine who and why someone broke into the water facility, and I can understand your concern about the safety of the water. We’re concerned about it too, so we have completed rigourous testing of the water. Our tests show that the water is not contaminated and that it’s safe to drink.